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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Cover Image
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
By Joseph A. Michelli
$33.00
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Built to Last: Successful Habits of Visionary Companies (Good to Great #2) Cover Image
Built to Last: Successful Habits of Visionary Companies (Good to Great #2) (Paperback)
By Jim Collins, Jerry I. Porras
$22.99
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Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Cover Image
Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers (Hardcover)
By Timothy Ferriss
$32.50
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Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization Cover Image
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Paperback)
By C. William Crutcher, Fernando Flores (Foreword by)
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Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results Cover Image
Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results (Hardcover)
By Mike Rother
$36.00
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Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition Cover Image
Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition (Hardcover)
By Masaaki Imai
$46.00
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Tribe Of Mentors: Short Life Advice from the Best in the World Cover Image
Tribe Of Mentors: Short Life Advice from the Best in the World (Hardcover)
By Timothy Ferriss
$30.00
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Kbi: Learn what Key Behaviour Indicators are, their benefits over KPIs, and how they will build the company culture and bra Cover Image
Kbi: Learn what Key Behaviour Indicators are, their benefits over KPIs, and how they will build the company culture and bra (Paperback)
By Richard A. Perry
$20.99
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The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization Cover Image
The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization (Paperback)
By Tracey Richardson, Ernie Richardson
$40.00
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(This book cannot be returned.)
Lean Turnaround (Pb) Cover Image
Lean Turnaround (Pb) (Paperback)
By Art Byrne
$46.00
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(This book cannot be returned.)
Zero Acceptance Number Sampling Plans Cover Image
Zero Acceptance Number Sampling Plans (Paperback)
By Nicholas L. Squeglia
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The ASQ Certified Quality Engineer Handbook, Fifth Edition Cover Image
The ASQ Certified Quality Engineer Handbook, Fifth Edition (Hardcover)
By Scott A. Laman (Editor)
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